Refund Policy

At Dovni Cosmetics, we strive to provide our customers with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, but we understand that sometimes things may not go as planned. This Refund Policy outlines our procedures for returns, refunds, and exchanges.

Returns

If you are not completely satisfied with your purchase, you may return the item within 14 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please include the original receipt or proof of purchase with your return.
To initiate a return, please contact our customer service team at support@dovnicosmetics.com. They will guide you through the return process and provide you with a return shipping label, if applicable. Please note that the cost of return shipping will be deducted from your refund, unless the return is due to a defective or incorrect item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 5 business days, and a credit will automatically be applied to your original method of payment.
Please note that it may take some time for your refund to be reflected in your account, depending on your bank or credit card company's processing time.

Exchanges

If you received a defective or incorrect item and would like to exchange it for the same product, please contact our customer service team at support@dovnicosmetics.com. They will assist you with the exchange process and provide you with a return shipping label, if necessary.

Non-Refundable Items

Certain items are non-refundable and cannot be returned. These include:

• Gift cards
• Downloadable software products
• Personal care items
• Final sale items

Contact Us

If you have any questions or concerns about our Refund Policy, please feel free to contact our customer service team at support@dovnicosmetics.com. We are here to help and will do our best to assist you.